FREQUENTLY ASKED QUESTIONS
Q) How do I book a tour?
A) To book a tour please call (473) 423-0550, email email@example.com or send a message using our contact form. We will need to know your name and contact information, which tour you would like to do, the date required, the number of people and your pick up location. If we are available on your requested date we will confirm that we can accommodate you and will ask that you confirm that you would like to go ahead. You will then be sent a confirmation email and an invoice to be paid in cash at the beginning of the tour. All participants will be required to complete an acknowledgment of risk and release and waiver of liability before we set out on the hike.
Q) How do I pay for a tour?
A) Payment is to be made in cash on the day of the tour.
Q) Can I pay by credit or debit card?
A) Currently, we only accept payment in cash.
Q) How long are the tours?
A) The times of our tours are all approximations and range in duration from 3 hours to 6 hours. The Mountaintop Hike is 3 hours, The Coastal, River and Bluff Hikes are 4 hours, the Waterfall Hike is 5 hours and the Bluff and Mountaintop Combo Hike is 6 hours. One hour of each tour includes travel time from St. George's. Our times are approximations as there are frequent stops during the tour for taking pictures, pointing out interesting species, sampling fruits and answering questions. All of our tours have a natural stopping point, either to appreciate the view or to take a swim, at which time we will stop for refreshments. Pit stops for water are taken as required. The size of the group can also factor into how long the tour takes but we always aim to stick to the allotted time.
Q) What time do the tours start?
A) Where possible we can be flexible with the starting time of the tour, however, we prefer to set out in the morning to minimise exposure to the more intense afternoon heat.
Q) What if I want to do the hike but don't have enough time for the allotted duration?
A) Please let us know in advance if you have a tight timescale. We will accommodate you where possible and if we are unable to we will suggest an alternative. At the beginning of the tour, we will also ask if there are any limitations on your time as we are aware that some hikers are visiting from a cruise ship and may have a deadline to return to the ship or may have made plans for after the tour. In these cases, we will keep a close eye on the schedule. If there are no time constraints we prefer to let the day unfold and for the exact duration to be determined by your experience.
Q) Are your hikes suitable for the elderly?
A) We don't impose upper age limits but recommend that hikers have a moderate level of fitness. As the majority of the routes are off road, and there is a lot to look at, the pace is relatively slow. Our tours cover a variety of terrains each with its own unique environmental challenges, e.g. our River and Waterfall Hikes include river crossings and stepping stones, our Coastal Hike is almost exclusively on coastal rocks and large stones, our Mountaintop and Bluff Hikes have some steep terrain and dropoffs. In the rainy season especially, all of the hikes can be wet and muddy which increases slip hazards and due care must be taken. All hikers are asked to complete an acknowledgment of risk and release and waiver of liability before the hike starts.
Q) Are your hikes suitable for children, and if so, from what age?
A) Our hikes are suitable for adventurous children who enjoy the outdoors. Our tours last for a minimum of 3 hours and can be hot, wet, muddy, and slippery, and may involve climbing uphill, through water or over rocks. Ultimately parents are the best judge of whether their child is capable and would enjoy the experience, as such we prefer not to apply lower age limits and ask the parent to determine if this is an activity that is suitable for their child. Parents are asked (as is each hiker) to complete an acknowledgment of risk and release and waiver of liability on behalf of their child before the hike starts.
Q) What training do you have?
A) Our guides have first aid certification and meet the tour guide requirements set by the Grenada Tourism Authority.
Q) Is your business registered?
A) We are registered with the Grenada Tourism Authority and we are a member of the Grenada Hotel and Tourism Association.
Q) How will I get to the starting location of the hike?
A) The cost of the tour includes pick up and drop off within the parish of St. George. Let us know where you will be and we'll meet you there and drop you off afterward.
Q) What if I need you to meet me outside of St. George?
A) Our tour cost includes pick up and drop off within St. George, as all bar one of our tours are in this parish. We're happy to arrange to pick up and drop off anywhere on the island, however additional costs may be incurred. If you would like us to pick you up and drop you off outside of St. George, please let us know your location and we can provide a cost for this.
Q) What if I have my own transportation?
A) That's not a problem. We will let you know the starting point of the hike and arrange to meet you there. This will reduce the duration of the tour by one hour and the price of your tour will be discounted by US $10 per person.
Q) How many people will be on the tour?
A) We prefer to work with smaller groups so generally, we hike with no more than 10 people at a time. If we have more than one small group booking the same tour on the same day we will take the groups together.
Q) What if I would like a private tour?
A) We are happy to accommodate private tours, simply let us know when you make your initial inquiry so we can schedule your tour on a date that has no conflicting bookings. We will need to know the size of your group to determine the cost per person.
Q) What languages do you do your tours in?
A) Tours are conducted in English only.
Q) Are there any safety risks?
A) Any outdoor activity poses a potential safety risk and hiking is no different. Our trails can be muddy, especially if there has been recent rainfall, and we hike off-road in the bush and rainforest, and through water and over large stones, so there is a risk of slipping, tripping or falling. Some trees have thorns or sharp leaves and in the bush, you may also encounter biting insects. We try our best to minimise risks by keeping the trails clear, pointing out hazards along the way and offering assistance where needed. We are at the mercy of nature so ask that hikers take their time, and exercise caution.
Q) What should I wear?
A) It can be tricky striking a balance between the different environmental factors at hand on our tours, e.g. you may want to wear long pants and long sleeves to shield you from the risk of scratches from the bush and bug bites, however, depending on the temperature and weather, it can be hot and/or rainy or you may wade through a river. It's up to you to know how you will be most comfortable and to dress accordingly. We tend to wear long pants and short sleeved t-shirts. For footwear, hiking boots or training shoes with a good grip are recommended or sturdy water shoes for the tours that involve water.
Q) Will I need to change my clothes?
A) We recommend that you walk with a change of clothes and footwear for after the hike if possible as you may get wet or muddy.
Q) Should I bring a bathing suit?
A) There is the option to swim during the Waterfall, Coastal, River, and Bluff Hikes so we recommend walking with your bathing suit.
Q) What refreshments do you provide?
A) We want you to taste Grenada, so wherever possible we will bring and/or pick seasonal fruits for you to sample. We will also provide sandwiches and potato chips and local juice.
Q) Do I need to bring my own water?
A) If possible, please bring a bottle of water. We will bring extra water in case you run out.
Q) Will I need to use sunblock and insect repellent?
A) The Coastal Hike is largely unshaded so sunblock is a must and hats are recommended. A good proportion of the other tours are in the rainforest and offer some shade but as we are in the tropics, it is still wise to apply sunblock before we set out. The Waterfall and River Hikes may have a high instance of mosquitoes in areas where the water is still so we recommend that you apply insect repellent before we start hiking.
Q) Do you provide sunblock and insect repellent?
A) We may have some, but as a general rule, we do not provide sunblock and insect repellent. To ensure your protection, please bring some with you.
Q) Will I have access to a toilet?
A) Toilet facilities are available at the start and end of the Waterfall, Mountaintop and Bluff Hikes. There is a bar on the beach of the Coastal Hike and the toilet can be used if the bar is open. On the River Hike and during the hikes, should you need to use the toilet, there are ample bushes to choose from ; ).
Q) What if the weather is bad?
A) The weather in Grenada can be unpredictable, especially in the rainy season. There is a lot to see in Grenada and if your time on island is limited we would not want your day to be wasted due to the rain. If it is deemed that the weather is unsuitable for hiking we can offer a driving tour to other sites around the island. This can be personalised based on what would be of most interest to your group, e.g. lakes, beaches, rum factories, markets etc., and how much time you have. An updated price per person will be quoted and once approved we will start the tour.
Q) What if I have a complaint or suggestion for improvement?
A) We work really hard to ensure that you have a great experience with us and hope that if you have any areas of concern that you will raise them with us straight away and give us the opportunity to resolve them. We strive to be the best hiking tour company in Grenada and are open to any suggestions you might have to improve our offering. Please tell us at the time or contact us after the fact.
Q) What if I'd like to give you a review?
A) We appreciate feedback and are registered on TripAdvisor. Please enter the following URL into a web browser to submit your review: www.tinyurl.com/review-wsg.